At BotanyFarms, your satisfaction is our priority. We stand behind the quality of our fresh cut flowers and potted plants, gourmet fruit gummies, essential oils and aromatic blends, fruit beverages, and specialty confections. This Refund Policy explains the terms and conditions for returns, exchanges, and refunds for products purchased through our website at gobotanyfarms.com.
You may request a return within 30 days of receiving your order, provided that the product is unused, unopened, and in its original packaging. Items that have been opened, used, or damaged by the customer are not eligible for a return or refund, except in cases where the product arrived defective or damaged during shipping.
Due to the nature of our perishable products, including fresh cut flowers, potted plants, and select fruit-based items, these products cannot be returned. However, if a perishable item arrives damaged, wilted, or in unsatisfactory condition due to shipping, please contact us within 48 hours of delivery with your order number and photos of the product. We will arrange a replacement or full refund at no additional cost to you.
To initiate a return, please contact our customer service team at hello@gobotanyfarms.com or call (786) 956-6400. Include your order number, the product(s) you wish to return, and the reason for the return. Our team will review your request and provide you with return instructions, including the return shipping address.
Please do not send products back to us without first contacting our customer service team and receiving a return authorization. Unauthorized returns may not be processed.
Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect product received. We recommend using a trackable shipping method when returning items, as BotanyFarms cannot be held responsible for returned packages that are lost in transit.
Once your returned item is received and inspected, we will send you an email notifying you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 5–10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.
Refunds will be issued for the product purchase price only. Original shipping charges are non-refundable unless the return is due to an error on our part, such as shipping the wrong product or a defective item.
If you would like to exchange a product for a different item, please contact us at hello@gobotanyfarms.com or call (786) 956-6400. Exchanges are subject to product availability. If the desired replacement product is not available, we will process a refund according to the terms outlined above.
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damaged or defective product if possible. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
For health and safety reasons, certain items may not be eligible for return or refund. These include perishable products (fresh cut flowers, potted plants, and select fruit items), products that have been opened or partially used, items without original packaging, and products purchased during final sale or clearance promotions where specifically noted at the time of purchase.
If you have not received your refund within the expected timeframe, first check with your bank or credit card company, as processing times may vary. If you have done so and still have not received your refund, please contact us at hello@gobotanyfarms.com or call (786) 956-6400, and we will investigate the issue promptly.
If you have any questions or concerns about our Refund Policy, please contact us. We are here to help ensure your satisfaction with every BotanyFarms purchase.
Email: hello@gobotanyfarms.com
Phone: (786) 956-6400
Address: BotanyFarms, 2209 NW 27th Ave, Miami, FL 33142
We typically respond to email inquiries within 1–2 business days. Our customer service representatives are available by phone during business hours to assist you with any refund or return questions.
